Terms & Conditions
Terms & Conditions
General:
The site is operated by Ayelet Gur, the jewelry sold on the site was designed by her by hand, with love and with the utmost care, with an emphasis on the use of very high quality materials. The purchase through the website is subject to the conditions specified in the regulations, when purchasing a product on the site, the customer automatically confirms that he/she has agreed to the conditions of the regulations displayed on the website.
The operator Ayelet has the right to change the rules of the regulations at any given moment according to its sole discretion and without the need to give an alert and/or advance notice.
The images of the items on the website are for illustration purposes only and there may be slight differences (mainly of color) between the images shown on the website and the items actually sold. Since the items are handmade and made of natural stones, there may be size and shape differences between the beads. For customer service, special inquiries, requests for personal designs, questions, You should call Ayelet: 050-5226838. Sunday-Thursday between 10:00 and 16:00
Refund Policy:
If you are not interested in the jewelry you received and would like to get your money back, you can do so up to 48 hours from the moment you receive the jewelry until it is sent back to us. We recommend doing this by registered mail with a tracking number. The company will not be responsible for shipping. Canceling the order before sending the product to the customer will not result in an additional charge, and the customer will be refunded the funds paid for the transaction including the shipping fees. Financial credit will be given according to what is stated in the law; In case of cancellation of a transaction after the product has been sent to the customer, a monetary credit will be given minus 5% of the transaction amount. The shipping cost will be deducted from the total credit.
Make sure that the jewelry has not been used in any way and that it is returned in its original packaging exactly as you received it. The credit will be given on the condition that the item is returned without use/defect or damage. If the product is returned other than as stated in this section, no credit will be given. Financial credit/exchange will be given according to what is stated in the law except for earrings (in accordance with the law of the Ministry of Health). and with the exception of items that were specially prepared for the customer / by personal order. Any credit will be transferred to the credit card on which the order was made only and in accordance with the credit company's schedules.
Supply and deliveries:
The products are delivered to the buyers via a courier on behalf of the company or via registered mail upon receipt of a tracking number for the package within the delivery time promised in the sale. The amount of the shipping fee will appear at the end of the order process and will be charged when the order is placed. In the case of a payment transaction, shipping fees may be charged as part of the first payment. I undertake to pack and take out an item for delivery within 3 business days to the desired destination (except for items on a personal order, the duration of which varies between 7-14 business days) Delivery times 7-14 business days. If the delivery address is in localities where courier mail does not arrive, we will contact you to reschedule. There is no responsibility for delays by the various shipping companies.
Product Warranty
1) The warranty on the jewelry is for one year, the warranty will begin after the purchase of the jewelry on the website and its receipt.
2) The warranty does not include loss of the jewelry or part of it.
3) The warranty does not include broken stones.
4) To exercise the warranty, the item must be sent by registered mail to us, the shipping cost will be applied to the sender. At the end of the repair, we will return the item back to the sender via mail.
5) How to use silver jewelry: You can take a shower with the jewelry, put on perfume with it, enter the pool and the sea with it (apart from the Dead Sea pools and sea), the silver jewelry can be cleaned and polished and returned to its original state at any stage through proper cleaning of the jewelry. Sometimes in a small number of people, due to increased acidity of the body, the jewelry can turn a little black and it can be cleaned and returned to its original state. Avoid contact with cleaning agents. In jewelry with elements from gold field, the recommendation is: avoid much exposure to water, soap and other substances.
6) The warranty is not valid in case of use that is not in accordance with the instructions for use.
Exchange Policy:
If you wish to exchange the jewelry for any reason, you can send it back to us, you must make sure that the product is returned in its original packaging, without defect or damage. We will contact you when it is received and in order to allow you to choose a replacement piece of jewelry and send it. The exchange will be made up to 7 days from the moment you received the product until it is sent to us. The customer will send the item back to us by Israel mail /regular/registered/courier and will bear the cost of shipping, also there is no responsibility for a shipment that will go out on behalf of the customer (I recommend sending by registered mail for package tracking purposes)